Service Dispatch Coordinator

CASH DEPOT LTD•Green Bay, WI

5d•Onsite

About The Position

Partner with and dispatch field service technicians to resolve customers’ service issues as quickly as possible. Create service work orders and dispatch/schedule field service technicians to service equipment and resolve issues on site. Following the company dispatch priority policy and strong communication skills are paramount to the success of the entire service organization.

Requirements

High School Degree / GED, Associate’s Degree preferred
1+ year experience in a professional position, previous call center experience a plus.
Ability to work non-standard shift/hours which include nights and weekends.
Proficient with Microsoft Office Suite or relevant systems.
Operate within the corporate policy guidelines and business practices.
Results oriented and demonstrated strong sense of urgency.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
Ability to adapt to change in the workplace or assignment of duties.

Responsibilities

Attend company provided training classes as required
Dispatch Field Service Technicians/Assign calls per company policy.
Monitoring Field Service routes, and seeking out route optimizations where possible.
Promptly handle incoming ticket requests and emails to service issues, internally and externally.
Identify and recommend efficiency improvements.
Operate as a team player, establish and maintain good communication with assigned Field service technicians.
Provide coverage for other zones when needed.
Perform other related duties as assigned.
Manage assigned territory to meet service goals (expectations).
Other related duties as assigned.