Automotive Service Director - San Antonio, TX

Element Partners • San Antonio, TX

3d • $175,000 • Onsite

About The Position

A high-volume Chrysler Dodge Jeep Ram (CDJR) store in San Antonio is hiring a Service Director. This is a truck market, with Ram, Cummins diesel, and commercial work making up a significant share of the shop's hours. The store requires a leader who can manage a productive drive and maintain a clean warranty book simultaneously. The ideal candidate is not just a good operator but someone who is already known and trusted by Stellantis.

Requirements

• A strong reputation with warranty, demonstrated by high first-pass approval rates, minimal chargebacks, clean audit results, and established story-writing and documentation standards.
• Experience successfully navigating factory warranty audits.
• A genuine relationship with the manufacturer, including working relationships with District Service Managers, Technical Advisors, and warranty representatives.
• Proficiency in CDJR systems including DealerCONNECT, STAR case handling, CAIR resolution, Mopar programs, and Mopar Vehicle Protection, as well as current Stellantis service performance requirements.
• Proven leadership experience as a Service Director or Service Manager at a CDJR or Stellantis franchise in a high-volume store.
• Ability to lead technicians and advisors effectively, ensuring they meet targets without alienating customers.
• Comfort and experience with Ram, Cummins, and heavy commercial or fleet work.

Nice To Haves

• BusinessLink experience
• Mopar Masters Guild membership or comparable recognition
• Texas market experience
• Bilingual English/Spanish

Responsibilities

• Full P&L responsibility for the service department, including gross, expense control, and fixed absorption.
• Manage warranty end-to-end: claim submission, adjudication, documentation standards, and audit readiness.
• Oversee technician recruiting, retention, level advancement, and efficiency, focusing on building a team rather than temporary solutions.
• Improve CSI / Voice of the Customer performance and meet Stellantis service standards.
• Increase Express Lane throughput, hours per RO, and effective labor rate.
• Partner with parts, sales, and the GM on a unified fixed operations plan.

Benefits

• $175,000 + Bonus / performance pay structure tied to gross, CSI, and absorption.
• Health, dental, and vision insurance.
• 401(k) with match.
• PTO.
• Demo or vehicle allowance.
• Relocation assistance if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed