Automotive Service Director - San Antonio, TX

Element Partners • San Antonio, TX

4d • Onsite

About The Position

A high-volume CDJR store in San Antonio is hiring a Service Director. This is a truck market — Ram, Cummins diesel, and commercial work make up a serious share of the shop's hours — and the store needs a leader who can run a productive drive and a clean warranty book at the same time. The right person is not just a good operator. They're someone Stellantis already knows and trusts.

Requirements

• A reputation with warranty. You can point to specifics: high first-pass approval rates, minimal chargebacks, clean audit results, and story-writing and documentation standards you built and enforced. You've been through a factory warranty audit and come out the other side without a surprise.
• A real relationship with the manufacturer. Working relationships with your District Service Manager, Technical Advisors, and warranty representatives — the kind of credibility that gets a policy decision or a goodwill approval when a customer genuinely deserves one.
• CDJR fluency. DealerCONNECT, STAR case handling, CAIR resolution, Mopar programs and Mopar Vehicle Protection, and current Stellantis service performance requirements.
• Proven leadership. Service Director or Service Manager experience at a CDJR or Stellantis franchise, in a store with volume comparable to this one. Technicians want to work for you, and advisors hit their numbers without burning customers.
• Truck and diesel depth. Comfort with Ram, Cummins, and heavy commercial or fleet work.

Nice To Haves

• BusinessLink experience
• Mopar Masters Guild membership or comparable recognition
• Texas market experience
• Bilingual English/Spanish

Responsibilities

• Full P&L responsibility for the service department, including gross, expense control, and fixed absorption
• Warranty end to end: claim submission, adjudication, documentation standards, and audit readiness
• Technician recruiting, retention, level advancement, and efficiency — building a bench, not renting one
• CSI / Voice of the Customer performance and Stellantis service standards
• Express Lane throughput, hours per RO, and effective labor rate
• Partnership with parts, sales, and the GM on a single fixed operations plan

Benefits

• Bonus / performance pay structure — tie to gross, CSI, absorption
• Health, dental, vision
• 401(k) with match
• PTO
• Demo or vehicle allowance
• Relocation assistance if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed