Service Director

Woodward Management Partners•Atlanta, GA

About The Position

The Service Director is responsible for all phases of property maintenance operations while meeting budgeted financial goals under the direction of the Community Director. The role performs maintenance duties to preserve and enhance the community, repairs and improves occupied and vacant apartments, and works with the team to meet maintenance quality standards established by Woodward Management Partners, the Regional Director, and the Community Director. The Service Director represents the company professionally, helps ensure compliance with applicable housing, accessibility, safety, and regulatory requirements, and communicates operational issues to the Community Director. The position involves daily property inspections, budget-conscious maintenance decisions, vendor and subcontractor coordination, apartment turns, preventative maintenance, and on-call emergency service. The role requires a valid driver’s license, dependable transportation, HVAC certification, and the ability to meet the stated physical demands. Candidates must pass a background check and drug screen.

Requirements

Valid driver’s license.
Dependable transportation.
Ability to accommodate a rotating on-call schedule.
HVAC certification.
Ability to lift up to 50 pounds and exert 50 pounds of force.
Ability to walk, squat, bend, balance, climb, kneel, crawl, and stand for prolonged periods.
Ability to use hands to grip power and hand tools.
Must pass a background check and drug screen.

Nice To Haves

CPO certification is preferred.

Responsibilities

Represent Woodward Management Partners professionally and maintain a courteous attitude with residents, vendors, subordinates, employees, and the public.
Help ensure the property complies with Federal Fair Housing laws, the Americans with Disabilities Act, and applicable city, county, and state rules and regulations.
Follow OSHA standards and company safety policies.
Communicate with the Community Director about issues that adversely affect property operations or financial success.
Make daily decisions to control expenses in accordance with the approved operating budget.
Gather bids for capital work for annual budget preparation.
Inspect the property daily to maintain curb appeal and identify safety issues.
Complete assigned maintenance tasks and service requests within 24 to 48 hours, pending parts orders.
Manage the inventory of ready apartments and meet company standards of 3 to 5 business days for apartment turns.
Conduct property light inspections and maintain a preventative maintenance schedule.
Perform on-call emergency service as required.
Help keep grounds and common areas free of trash and debris.
Assist the Community Director with subcontractor management or perform work normally assigned to a subcontractor when within the employee’s skill set.
Perform other duties as assigned.