Service Director

GE HealthCare•Asheville, NC

7d•Hybrid

About The Position

The Service Director oversees the resources and logistics needed to perform service and maintenance activities at customer sites. The work includes preventive and remedial maintenance, repair, refurbishment of sold or existing products, and management of maintenance facilities and field services engineering. The role is responsible for planning and executing departmental operations or executing professional activities within a technical discipline. It allows some autonomy under established policies and permits modification of procedures and practices when results meet standards for quality, volume, and timeliness. The Service Director serves as the primary customer contact for timely resolution of concerns across assigned service areas. The position requires knowledge of the assigned region, coverage area, product lines, and installed configurations, along with the ability to coordinate with internal functions and provide ongoing technical and business support. It includes direct people-management responsibility, including staffing, hiring, and performance development. The role applies technical expertise, analytical thinking, judgment, and knowledge of best practices to address complex work, support colleagues, and lead small, low-risk projects.

Requirements

Bachelor's degree and at least 4 years of experience in the medical services industry; or a military education program equivalent and at least 4 years of such experience; or an Associate's degree and at least 6 years of such experience; or a High School Diploma/GED and at least 10 years of such experience.
Leadership experience that includes leading technical teams.
Ability to travel up to 50%.
Ability to work from home in a dedicated, distraction-free office space with a high-speed internet connection.
Legal authorization to work in the United States; employment visa sponsorship is not available.

Nice To Haves

Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
Experience interfacing with external and internal customers.
Experience with P&L statements.

Responsibilities

Serve as the single point of contact for customers and resolve concerns involving the support services offered in the assigned region, product, or coverage area.
Maintain knowledge of the assigned region, coverage area, product lines, and associated installed configurations, and connect customers with appropriate internal functions.
Establish and maintain contact with assigned customers to provide ongoing technical and business support.
Hire, staff, lead, and develop technical teams, including managing performance development.
Apply technical knowledge, analytical thinking, and experience to execute policy and strategy.
Use judgment to propose solutions outside established parameters for complex processes with technical variety or interdependent production cycles.
Use internal and limited external sources to inform decisions; serve as a resource to less-experienced colleagues.
Lead small projects with low risk and resource requirements.
Explain information, help develop team consensus, communicate performance expectations, and handle sensitive issues.