Service Director

Woodward Management Partners•Huntsville, AL

5d•Onsite

About The Position

The Service Director is responsible for all phases of maintenance operations while operating within the property’s budget goals under the direction of the Community Director. The role performs maintenance duties to maintain and enhance the community’s value, completes repairs and improvements in occupied and vacant apartments, and works with the team to meet maintenance quality standards set by Woodward Management Partners, the Regional Director, and the Community Director. The Service Director represents Woodward Management Partners professionally, complies with applicable fair housing, accessibility, local, state, federal, and workplace safety requirements, communicates operational issues to the Community Director, and makes daily decisions to control expenses. The position also supports annual budgeting, property inspections, timely service requests, apartment readiness, preventive maintenance, emergency response, grounds upkeep, and subcontractor management or related work.

Requirements

Valid driver’s license, dependable transportation, and ability to accommodate a rotating on-call schedule.
HVAC certification.
Ability to lift up to 50 pounds and exert 50 pounds of force.
Ability to walk, squat, bend, balance, climb, kneel, crawl, and stand for prolonged periods.
Ability to use hands to grip power tools and hand tools.
Must pass a background check and drug screen.

Nice To Haves

CPO certification is preferred.

Responsibilities

Represent Woodward Management Partners professionally and maintain a courteous attitude when interacting with residents, vendors, subordinates, employees, and the public.
Ensure the property complies with Federal Fair Housing laws, the Americans with Disabilities Act, and applicable city, county, and state rules and regulations.
Operate in accordance with OSHA standards and company safety policies.
Communicate issues that may adversely affect property operations or financial success to the Community Director.
Make daily decisions to control expenses in accordance with the approved operating budget.
Gather bids for capital work for annual budget preparation.
Inspect the property daily to maintain curb appeal and identify safety issues.
Perform assigned maintenance tasks and service requests in a timely manner, generally within 24 to 48 hours pending parts orders.
Manage the inventory of ready apartments and support leasing efforts, meeting company standards of 3 to 5 business days for apartment turns.
Conduct property light inspections and maintain a preventive maintenance schedule.
Perform on-call emergency service as required.
Help keep grounds and common areas free of trash and debris.
Assist the Community Director in managing subcontractors or perform work normally assigned to a subcontractor when qualified.
Perform other duties as assigned.