Service Director (Residential)

CIM Group • Alexandria, VA

8d • Onsite

About The Position

The Service Director is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards. The incumbent will supervise temporary contracted labor and other vendors as required by responsibilities. Supervise the job duties of the maintenance assistants. Set performance goals for each member of the team and review their performance on an ongoing basis.

Requirements

• Bachelor's Degree, preferred.
• 8 years’ experience in high-end client service environment preferably in a hospitality related field.
• Understanding of basic building mechanical systems.
• Understanding of cleaning processes.
• Ability to travel within the United States.
• Valid Driver license.
• Spanish speaking skills preferred but not required.
• Ability to carry up to 20lbs.
• OSHA certification preferred.
• Deadline driven and ability to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.

Nice To Haves

• Spanish speaking skills preferred but not required.
• OSHA certification preferred.

Responsibilities

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance assistants or third-party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
• Oversee the maintenance team’s efforts in completing each building’s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager.
• Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes.
• Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office and print out each tenant work order.
• Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders.
• Control inventory of all appliances, tools, supplies and equipment related to repairs and maintenance.
• Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to: Doors re-key, hang, paint and replace door and test door closings Attach window blinds, hang furniture Appliances replace filters, check drain lines and pans and know how to operate all systems including high end models in order to assist residents as required. HVAC replace filters, wet vacuum condensation pans, verify thermostat settings and know how to operate the unit in order to assist residents as required. Plumbing snake and clear blockages up to 25 feet Replace electrical sockets, switches, bulbs and check breakers Flooring re-attach thresholds, re-tack carpet, and replace missing wood or tile flooring Walls repair drywall, mud, tape and paint or wallpaper as required Ceiling repair drywall, mud, tape and paint
• Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms.
• Manage third party vendors (as required) who maintain access equipment (elevators/ escalators), central plant and other building equipment.
• Perform other duties as assigned

Benefits

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager