Residential Operations Director

Life Works•Longview, WA

3d•$38 - $44

About The Position

The Residential Operations Director is responsible for quality improvement systems, program performance metrics, and operational outcomes across all residential programs. This role serves as the primary authority on the quality management program, ensuring that programs consistently meet established key performance metrics. Each Program Coordinator is assigned a primary supervising Director for overall performance management. In this role, the Residential Operations Director will serve as the primary supervisor for a designated cluster of Program Coordinators, while also providing functional oversight and guidance to all programs in matters related to quality improvement, program performance metrics, and operational outcomes.

Requirements

Bachelor's degree in human services, social work, education, psychology, or related discipline is required; a combination of experience and education would be considered
Minimum of three years of successful upper management/supervisory, programmatic, operations and administrative experience required encompassing progressive management.
Experience working with Individuals with Intellectual and Developmental Disabilities.
Experience with quality management systems
Must obtain criminal clearances as required. These could include: the Washington criminal history check, FBI criminal history check, and child abuse clearances in accordance with DSHS and DVR regulations.
Must pass a drug screen.
Valid driver’s license with driving record that meets agency policy.
Have a current CPR/First aid certification required or must be obtained
Must maintain all training and certifications requirements each year.
Proficient with Microsoft Office Suite or related software.
Ability to create forms, reports, graphs, and tables.
Proficiency with or the ability to quickly learn the organization's cloud-based databases such as Therap, When I Work, ADP, etc.
Knowledge of local, state, and federal regulations regarding services for individuals with disabilities.
Technical writing skills
Able to work flexible hours
Recognizes own personal biases, stereotypes, and prejudices to maintain objectivity when interacting with others
Promotes and demonstrates Agency's core values and mission. Build honest, sustainable relationships with all agency staff.
Communicates effectively (verbally and in writing) in a concise and timely manner, ensuring the privacy of others and using respectful and person-centered language.
Listens effectively and clarifies information as needed
Ability to implement effective group and inter-group work, monitor group level performance indicators, and diagnose and resolve problems among work groups.
Excellent interpersonal skills with the ability to work in a team environment and interact with all levels of the organization
Strong supervisory and leadership skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Behaves in an honest, fair, and ethical manner
Demonstrated change management
Strong problem identification and problem-solving skills
Ability to adapt to the needs of the organization and employees.

Responsibilities

Ensures key processes related to service delivery areas in residential programs are documented and process measurement are in place
Gathers feedback and sets standardized performance metrics to evaluate the effectiveness of the key processes identified throughout residential programs
Establishes program performance expectations and evaluates performance results for all residential programs in a regular systematic manner, and report conclusions and recommendations to the Executive Director.
Ensures that the outcomes being measured are applicable to key decisions and that these decisions are supported by the data being measured
Works closely with the Executive Director to identify needed supports and provides necessary support for client assessments to ensure adequate staffing hours are available
Collaborates with Executive Director, Accounting Manager and People Operations Director to ensure that the agency hours allocation and residential settlement are effectively managed within budget; ensuring staff scheduling tools reflect current and accurate data
Coaches Program Coordinators within their expertise area, including understanding program performance metrics
Serves as primary supervisor for an assigned cluster of Program Coordinators and the Staffing Resource Manager, responsible for performance management, scheduling oversight, coaching and development
Participates in hiring, training, and discipline of assigned staff
Conducts regular 1:1 meeting with assigned Program Coordinators
Provides performance metric coaching to all Program Coordinators across the system
Leads agency-wide core training and/or compliance training
Supports cross-program collaboration and consistency
Assists in program coverage during emergencies
Represents the organization as an at large member of the CRSA
Performs other duties as assigned