Service Development Director

Freedom Magnolia•Magnolia, MS

About The Position

The Service Development Director (SDD) implements the facility’s business and marketing plans and establishes strategic marketing plans to achieve facility objectives. The SDD manages marketing department operating budgets and territory plans. The role gathers information from referral professionals and facilities, meets with potential patients, and conducts pre-admission screenings as a liaison between referral sources and the hospital to help determine admission eligibility. The SDD helps identify care alternatives for patients and families who do not meet the hospital’s level-of-care requirements or program services, and communicates screening results and recommendations to patients, families, and referral sources in accordance with company policy. The SDD participates in community development of services, leads Service Development Representatives, and provides or arranges consultative and educational services throughout the month. The department promotes mental health prevention awareness. The SDD develops relationships with community resources and networks to support a seamless continuum of care and maintain collaborative relationships. The position’s goal is to improve community education about mental health needs and patients referred to the organization. This is an exempt position. The job is performed primarily indoors, with approximately 75% or more of work time spent inside a building. The environment may include occasional exposure to fumes or airborne particles, cleaning chemicals, dust, mist, and steam; noise may be moderate to high. It is a smoke-free workplace. The role involves frequent interruptions and a hectic environment, and carries some risk from serving psychiatric patients with acute and crisis needs. Physical demands include periods of standing and sitting, walking, lifting or carrying items that may exceed 10 pounds, reaching, handling, fingering, talking, hearing, and seeing. The position is classified as Exposure Category II, involving potential exposure to blood, bodily fluids, or tissues.

Requirements

At least two years of experience in sales or development in the healthcare and/or medical industry.
Proven experience in marketing, sales, customer service, and/or as a clinical educator.
Ability to use mobile tools and applications; proficient knowledge of tablets and smartphones.
Ability to observe goals as minimum standards and strive to exceed them.
Effective verbal communication, organizational, and interpersonal skills.
Analytical problem-solving skills.
Ability to read and comprehend written instructions and follow verbal instructions.
Proficient knowledge of PC computers.
Basic understanding of medical and psychiatric diagnoses and conditions.
Required credentials and documentation include photo ID, Social Security Card/Driver’s License, primary source verification of education, a copy of clinical license if applicable, CPR, and Behavioral Management Training.

Nice To Haves

Bachelor of Science degree in Marketing, or business development experience focused on healthcare, preferred.

Responsibilities

Implement the facility’s business and marketing plans.
Establish strategic marketing plans to achieve facility objectives.
Manage marketing department operating budgets and plans by territory.
Gather information from referral professionals and facilities and conduct pre-admission screenings with potential patients to help determine admission eligibility.
Serve as a liaison between referral sources and the hospital.
Assist patients and families who do not meet hospital level-of-care requirements or program services in identifying care alternatives.
Communicate pre-screening results and recommendations to patients, families, and referral sources in accordance with company policy.
Participate in community development of services and promote mental health prevention awareness.
Lead Service Development Representatives and provide consultative and educational services throughout the month.
Develop relationships with community resources and networks to support a continuum of care and collaborative relationships.
Improve community education about mental health needs and patients referred to the organization.