Service Development Director

Freedom Magnolia•Magnolia, MS

About The Position

The Service Development Director (SDD) implements the facility’s business and marketing plans and develops strategic marketing plans to meet facility objectives. The position manages the marketing department’s operating budgets and territory plans. The SDD gathers information from referral professionals and facilities, meets with potential patients, and conducts pre-admission screenings as a liaison between referral sources and the hospital to help determine admission eligibility. The SDD also helps patients and families who do not meet the hospital’s level-of-care requirements or program services identify care alternatives, and communicates screening results and recommendations to patients, families, and referral sources according to company policy. The SDD supports community development of services, leads Service Development Representatives, and provides consultative and educational services throughout the month. The department promotes mental health prevention awareness. The SDD builds positive relationships with community resources and networks to support a seamless continuum of care and collaborative relationships. The position’s overall goal is to improve community education about mental health needs and patients referred to the organization. The role is performed in a smoke-free workplace. Work may involve occasional exposure to fumes or airborne particles, cleaning chemicals, dust, mist, and steam; noise levels may be moderate to high. Approximately 75% or more of work time is spent indoors, in a building protected from weather but not necessarily from temperature changes. The environment may involve frequent interruptions and stress, and risk associated with providing services to psychiatric patients in acute or crisis situations. Exposure Category II applies, involving potential exposure to blood, bodily fluids, or tissues.

Requirements

At least two years of experience in sales or development in the healthcare and/or medical industry.
Experience in marketing, sales, customer service, and/or as a clinical educator.
Ability to use mobile tools and applications; proficient knowledge of tablets and smartphones.
Effective verbal communication, organizational, and interpersonal skills.
Analytical problem-solving skills.
Ability to read and comprehend written instructions and follow verbal instructions.
Proficient knowledge of PC computers.
Basic understanding of medical and psychiatric diagnoses and conditions.
Ability to meet physical requirements, including standing for moderate periods (potentially 60–80% of a shift), sitting for at least four hours, walking, and lifting or carrying items that may exceed 10 pounds.
Ability to perform reaching, handling, fingering, feeling, talking, hearing, and seeing tasks.

Nice To Haves

Bachelor of Science degree in Marketing is preferred.
Business development experience focused on healthcare is preferred.
Proven ability to treat goals as minimum standards and strive to exceed them.

Responsibilities

Implement the facility’s business and marketing plans.
Develop strategic marketing plans to achieve facility objectives.
Manage marketing department operating budgets and plans by territory.
Collect information from referring professionals or facilities and conduct pre-admission screenings of potential patients to help determine admission eligibility.
Serve as a liaison between referral sources and the hospital during the screening process.
Assist patients and families who do not meet the hospital’s level-of-care requirements or program services with care alternatives.
Communicate screening results and recommendations to patients, families, and referral sources in accordance with company policy.
Participate in community development of services and promote mental health prevention awareness.
Lead Service Development Representatives and provide consultative and educational services.
Develop relationships with community resources and networks to support a seamless continuum of care and collaborative partnerships.
Improve community education about mental health needs and patients referred to the organization.