Service Development Coordinator

Dalton Toyota National City • National City, CA

83d • $21 - $23 • Onsite

About The Position

The Service Development Coordinator supports the service department by scheduling appointments, contacting customers for follow-up and service reminders, and assisting customers with inquiries. This role helps increase service traffic, improve customer satisfaction, and maintain accurate customer records while working closely with the service team.

Requirements

• Valid driver’s license with a safe driving record.
• Minimum of a high school diploma or equivalent
• Able to work in a fast-paced environment and handle multiple priorities.
• Positive attitude, strong work ethic, and reliable attendance.
• Must be able to follow written and verbal directions
• Must be able to work well with others
• Must have some customer service experience
• Must be able to work a flexible schedule which may include Saturdays
• Professional personal appearance
• Ability to multi-task and prioritize effectively

Nice To Haves

• Bilingual in English/Spanish a plus

Responsibilities

• Answer incoming phone calls for the service department.
• Set/Modify customer service appointments in the dealership computer management system.
• Make outgoing calls to remind customers of their upcoming service appointment.
• Make outgoing calls to customers who may be overdue for service.
• Make outgoing calls to set recall appointments.
• Make outgoing calls to follow-up with customers who were recently in for service.
• Update Customer Information in DMS
• Review customer service history, maintenance requirements, and check for open recalls
• Instill confidence in the customer by learning scripts and SDC processes.
• Continue to develop your skills through training and experience.

Benefits

• Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
• 401k plan
• Paid vacation
• Paid manufacturer product training
• Employee Assistance Program
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees