Service Desk Technician
TEKsystems•St. Louis, MO
•$50,000 - $60,000•Hybrid
About The Position
The IT Associate II-Service Desk-Alt Sched role provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. This role responds to customer queries to provide technical assistance. Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
Requirements
- Strong working knowledge of computer systems, hardware, and software.
- Help desk
- Help desk support
- Service desk
- Troubleshooting
- Customer service
- Active directory
- Desktop
Nice To Haves
- Advanced problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- Display an openness to learning new technologies.
- Capacity to work efficiently with little to no direct supervision
Responsibilities
- Provide technical support to remedy computer problems.
- Follow up with users after problems have been resolved.
- Install and configure software and operating systems, and update these systems when necessary.
- Respond to queries on the phone, via email, in person, or through remote access.
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Train computer users.
Benefits
- 10% bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
