Service Desk Technician

Flagler Technologies LLC • Boca Raton, FL

7d • $50,000 - $65,000 • Hybrid

About The Position

We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients.

Requirements

• 2–3 years of IT Help Desk, MSP, or related technical support experience (internships, school-based IT work, certifications, or strong customer service with technical aptitude may be considered).
• Intermediate troubleshooting of Windows and/or Mac systems.
• Intermediate knowledge of Microsoft 365 administration, including user management and common administrative tasks.
• Familiarity with Active Directory, Microsoft Intune, and endpoint management concepts.
• Clear written and verbal communication skills.
• A strong willingness to learn and grow.
• A personal cellphone for MFA
• A reliable internet connection

Nice To Haves

• IT-related coursework or certifications (CompTIA A+, Network+, or equivalent).
• Previous MSP or Help Desk experience.

Responsibilities

• Troubleshooting and resolving hardware, software, and connectivity issues.
• Assisting with user account administration, password resets, MFA, Active Directory, Microsoft 365, and Intune-related tasks.
• Supporting workstation deployments, software installations, and endpoint management activities.
• Providing remote support and occasional onsite support at client locations as needed.
• Documenting work performed, troubleshooting steps, and resolutions within our ticketing system.
• Collaborating with senior technicians and team leads to deliver exceptional client service and continue developing your technical skills.
• Participating in a variety of IT projects and operational initiatives as business needs require.

Benefits

• 3 Weeks of Paid Time Off (combined vacation and sick time, accrued and subject to manager approval)
• Healthcare Options with 75% of your premium covered
• Dental & Vision Insurance
• Group Life Insurance
• 401(k) with up to 4% company match and immediate vesting
• Training & Certification Reimbursement to support your career growth
• Company-Provided Computer & Peripherals
• Monthly Mobile Phone Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed