Service Desk Technician

NAVEX • Lake Oswego, OR

4d • $25 • Onsite

About The Position

The Service Desk Technician is part of NAVEX’s IT Team and uses technology solutions to address business needs. The role supports employees and other end users by troubleshooting, investigating, and resolving computer hardware and software issues, and helping users work efficiently with programs, reporting, and other technology tools. Core duties include shipping, receiving, and inventorying IT equipment, as well as onsite support and facility operations. The technician also serves as a point of contact among NAVEX, third-party vendors, and landlords for office operations and maintenance as needed.

The role provides onsite support five days a week, builds and configures customer workstations, supports hardware and software, handles tickets from locations across the US and UK, and assists field personnel with mobile computing. The technician documents work and participates in desktop-management procedures and policies. The position offers collaboration with other internal infrastructure functions and opportunities for knowledge expansion and career development. Occasional quarterly weekend work projects are required.

Requirements

• Associate’s degree in Information Technology or a related field, or equivalent prior work-related experience.
• At least 6 months of experience in a Technical Support or Customer Service role with a high level of customer engagement.
• Experience solving problems proactively.
• Strong technical acumen and a passion for learning.
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently in a multitasking environment and as part of a team.
• Interest and ability to seek out work and, over time, create, define, and take ownership of processes and projects.
• Ability to deliver results through service-oriented problem solving, technical aptitude, and effective communication while leveraging NAVEX’s core values.
• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• Curiosity and willingness to use AI and emerging technologies to improve work and outcomes.

Responsibilities

• Provide onsite support five days a week for users and facilities, addressing needs in a timely manner.
• Manage IT equipment inventory and ensure users receive appropriate equipment; ship, receive, and manage equipment.
• Build, deliver, set up, and support customer workstations using Intune/Autopilot and KACE for device management and image deployment.
• Install and support third-party hardware and software products and in-house programs, troubleshooting and resolving end-user problems.
• Participate in formulating desktop-management procedures and policies using Active Directory, KACE, and Adaxes workflows.
• Handle support tickets from multiple US and UK sites, remotely troubleshooting issues and escalating them to senior teammates when needed.
• Support field personnel with mobile computing, including laptops, iPhone, Android, Web-Mail, VPN access, and other hardware.
• Document activities and progress in KACE and Microsoft Planner, including status reports and incident reports or logs.
• Assist with office facility operations and maintenance as needed, serving as a point of contact among NAVEX, third-party vendors, and landlords.
• Participate in occasional quarterly weekend work projects.

Benefits

• Clear, competitive compensation designed to recognize measurable outcomes and impact.
• Support, feedback, and investment in employee success and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree