Service Desk Technician

Navex • Portland, OR

3d • Onsite

About The Position

The Service Desk Technician is an integral member of NAVEX’s IT Team, providing technology solutions to meet business needs and supporting employees with computer hardware, software, programs, reporting, and other technology tools. The role includes onsite user support, troubleshooting and issue resolution, and managing IT equipment shipping, receiving, and inventory. It also supports office operations and maintenance as needed, acting as a point of contact among NAVEX, third-party vendors, and landlords. The position offers collaboration with other internal infrastructure functions and opportunities for knowledge expansion and career development.

The technician provides onsite support five days a week, builds and configures workstations, supports device management and image deployment, and assists users across multiple US and UK sites. The role documents work in KACE and Microsoft Planner and may involve occasional quarterly weekend projects.

Requirements

• Associate’s degree in Information Technology or a related field, or equivalent prior work-related experience.
• At least 6 months of experience in a technical support or customer service role involving a high level of customer engagement.
• Experience solving problems proactively.
• Strong technical acumen and a passion for learning.
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently in a multitasking environment and as part of a team.
• Interest and ability to seek out work and take ownership of new processes and projects as skills develop.
• Ability to drive results through service-oriented problem solving, technical aptitude, and effective communication while leveraging NAVEX’s core values.
• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• Curiosity and willingness to use AI and emerging technologies to improve work and outcomes.

Responsibilities

• Provide onsite support five days a week and address user and facility needs in a timely manner.
• Manage IT equipment inventory, including shipping and receiving equipment and ensuring users receive appropriate equipment.
• Build, deliver, set up, and support customer workstations using Intune/Autopilot and KACE for device management and image deployment.
• Install and support third-party hardware and software products and in-house programs, and troubleshoot issues for end users.
• Participate in developing desktop management procedures and policies involving Active Directory, KACE, and Adaxes workflows.
• Field tickets from sites across the US and UK, troubleshoot remotely, and escalate issues to senior teammates as needed.
• Support field personnel with mobile computing needs, including laptops, iPhones, Android devices, webmail, VPN access, and other hardware.
• Document activities and progress in KACE ticketing and inventory management and Microsoft Planner, including status reports and incident reports or logs.
• Support office operations and maintenance as needed, coordinating with third-party vendors and landlords.
• Participate in occasional quarterly weekend work projects.

Benefits

• Competitive compensation designed to recognize measurable outcomes and impact.
• Supportive culture, feedback, and leaders invested in employee success and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree