Service Desk Technician
TEKsystems•Louisville, KY
•$19 - $24•Onsite
About The Position
Service desk analyst at IT support center. Working on internal end-user ticketing support. Works closely with service desk supervisors and other team members, as well as the EUC team. Has to be okay with constant over the phone support and a timed ticketing system. There is a long training portion where you have to take tests to move out of training.
Requirements
- Help desk
- Help desk support
- Troubleshooting
- Customer service
- Service desk
- Windows 10
- Active directory
- Windows
- Phone support
- Office 365
- Servicenow
- Technical support
- Ability to pass tests during a long training portion.
Responsibilities
- Provide internal end-user ticketing support.
- Handle constant over the phone support.
- Work within a timed ticketing system.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
