Service Desk Technician

2021 Kinetic IT • Perth, WA

3d • Hybrid

About The Position

We’re searching for customer-focused Service Desk Technicians to join our company. You’ll be the first point of contact ensuring users IT issues are resolved while delivering excellent customer service. Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

Requirements

• Must have customer service experience and strong communication skills
• Ability to adapt to technology changes and follow processes accurately
• Must have unrestricted working rights in Australia
• Ability to obtain a National Police Clearance and inhouse security checks

Nice To Haves

• Prior experience in a phone based and/or dynamic customer service environment is highly desirable.

Responsibilities

• Troubleshooting & investigating IT-related issues over the phone
• Deliver a high-level of customer service
• Log & resolve IT tickets and escalating to cross-functional teams as required
• Collaborating with other vendors and service providers
• Sharing lessons learned and process improvements with your team.

Benefits

• Formal training
• mentoring
• vendor exam support
• communities of practice
• regular development reviews
• Access new roles via our internal ‘Opportunity Marketplace’ careers hub
• Hybrid options
• flexible hours
• mobility
• part-time roles (customer needs permitting)
• Social events
• cultural celebrations
• end-of-year functions
• Health and wellness resources
• tailored leave and support options
• EAP access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed