Service Desk Technician

TEKsystems•Louisville, KY

5d•$19 - $19•Onsite

About The Position

TEKsystems is seeking a Service Desk Technician to join a growing technology support team. This position is responsible for delivering exceptional customer service while providing technical support, troubleshooting hardware and system-related issues, and assisting internal users with operational technology platforms. The ideal candidate is a detail-oriented problem solver who thrives in a fast-paced environment, remains calm under pressure, and enjoys helping others resolve technical challenges.

Requirements

Help Desk Support
Service Desk Support
Technical Troubleshooting
Customer Service
Technical Support
Incident Management
User Support
Problem Resolution
Strong troubleshooting and analytical problem-solving skills
Positive, customer-focused attitude with the ability to remain composed in high-pressure situations
Excellent attention to detail and organizational skills
Strong verbal and written communication abilities
Ability to multitask and prioritize in a dynamic environment
Technical aptitude and interest in technology, hardware, or computer systems
Basic understanding of computer hardware, operating systems, and productivity applications
Willingness to learn new technologies and take on additional responsibilities

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
Previous help desk, service desk, customer support, or entry-level IT experience
Experience supporting end users and troubleshooting technical issues
Gaming technology knowledge
Hands-on hardware experience

Responsibilities

Deliver a positive customer experience by professionally and efficiently handling incoming support requests
Provide first-level technical support and troubleshoot hardware, software, and system-related issues
Assist internal teams with operational support and service desk activities
Monitor system alerts, communication channels, and error logs; document and escalate issues according to established procedures
Enter and maintain accurate information within scheduling and tracking systems
Complete daily operational checklists and support tasks accurately and on time
Participate in technology projects and operational improvement initiatives
Perform user acceptance testing (UAT) and validation activities for new system enhancements
Complete system configuration and maintenance requests as assigned
Monitor processing exceptions and perform preliminary troubleshooting before escalation
Maintain accurate documentation of issues, resolutions, and support activities
Support business operations during peak activity periods, including high-volume events
Perform additional duties as assigned