Service Desk Technician

CDO Technologies Inc • San Antonio, TX

6d

About The Position

The Service Desk Technician provides telephone and computer support to a large community of users. The role logs and prioritizes calls, tracks technicians, and prepares Service-Level Agreement (SLA) compliance reports as required. Strong customer service and communication skills are necessary, along with knowledge of PC operating systems—primarily Windows 10—networking, and email standards.

The position follows a Monday–Friday shift from 8 AM to 5 PM CT, with some holidays and no weekends.

Requirements

• Knowledge of PC operating systems, primarily Windows 10, networking, and email standards.
• Diploma or GED.
• Active Security+ certification (DoD 8570.01 IAT Level 2 certification).
• Strong customer service work ethic.
• Good communication skills.
• Active Secret Security Clearance.

Responsibilities

• Provide telephone and computer support to a large user community.
• Log and prioritize calls.
• Track technicians.
• Provide Service-Level Agreement (SLA) compliance reports as required.

Benefits

• Two medical plan options and access to LiveHealth online doctor visits.
• Dental insurance.
• Vision insurance.
• Flexible Spending Account for medical or childcare expenses.
• 401(k) plan enrollment available with the first paycheck.
• Company-paid short- and long-term disability insurance and life insurance for full-time employees.
• Tuition reimbursement.
• Professional development.
• Certification reimbursements.
• Paid holidays, vacation, and sick leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED