Service Desk Technician

NAVEX • Portland, OR

2d • Onsite

About The Position

The Service Desk Technician is an integral part of NAVEX’s IT team, using technology solutions to meet business needs and helping end users use company programs, reporting tools, and other technology effectively. The role troubleshoots, investigates, and resolves computer hardware and software issues, and includes onsite support, equipment shipping, receiving, and inventory management. It also supports office operations and maintenance as needed, serving as a point of contact among NAVEX, third-party vendors, and landlords.

The position works onsite five days a week and supports users and facilities promptly. The technician prepares and supports customer workstations using Intune/Autopilot and KACE, installs and supports third-party hardware and software and in-house programs, and participates in desktop-management procedures involving Active Directory, KACE, and Adaxes. The role also fields tickets from multiple sites in the US and UK, supports mobile computing needs, and documents work in KACE and Microsoft Planner. Occasional quarterly weekend work projects are part of the role.

The ideal candidate is technically curious, process-oriented, and comfortable with creative problem-solving. They can take ownership independently and contribute within a team, with opportunities to collaborate with other internal infrastructure functions and expand their knowledge and career.

Requirements

• Associate’s degree in Information Technology or a related field, or equivalent prior work-related experience.
• At least 6 months of experience in a Technical Support or Customer Service role with a high level of customer engagement.
• Experience solving problems proactively.
• Strong technical acumen and a passion for learning.
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently in a multitasking environment and as part of a team.
• Interest and ability to seek out new work and create, define, and take ownership of processes and projects as skills develop.
• Ability to deliver results through service-oriented problem solving, technical aptitude, and effective communication while leveraging NAVEX’s core values.
• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• Curiosity and willingness to use AI and emerging technologies to improve work and deliver smarter outcomes.

Responsibilities

• Provide onsite support five days a week, ensuring users and facilities are taken care of in a timely manner.
• Manage IT equipment inventory and ensure users receive the right equipment at the right time, including shipping and receiving equipment.
• Build, deliver, set up, and support customer workstations using Intune/Autopilot and KACE for device management and image deployment.
• Install and support third-party hardware and software products and in-house programs, troubleshooting and resolving end-user problems.
• Participate in developing desktop-management procedures and policies using Active Directory, KACE, and Adaxes workflows.
• Field tickets from sites across the US and UK, troubleshoot issues remotely, and escalate them to senior teammates when needed.
• Support field personnel with mobile computing needs, including laptops, iPhone, Android, Web-Mail, VPN access, and other hardware.
• Document activities and progress in the KACE ticketing and inventory management system and Microsoft Planner, including status reports and incident reports or logs.
• Participate in occasional quarterly weekend work projects.
• Support office operations and maintenance as needed, acting as a point of contact among NAVEX, third-party vendors, and landlords.

Benefits

• Competitive compensation designed to recognize measurable outcomes and impact.
• Authentic feedback, accountability, and leaders invested in employee success and growth.
• Supportive culture with open communication and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree