Service Desk Technician

WatchGuard Technologies, Inc.•Seattle, WA

1d•$60,000 - $65,000•Onsite

About The Position

We are seeking an experienced Service Desk Technician to provide hands-on, in-office technical support for end users in a fast-paced corporate environment. This role is responsible for day-to-day workstation support, user account administration, device provisioning, and rapid resolution of IT issues to ensure a high-quality employee experience.

Requirements

3 5 years of experience in a Service Desk, Desktop Support, or IT Support role
Strong knowledge of Windows 10/11
Hands-on experience with Active Directory administration
Experience supporting Microsoft Office 365
Proven ability to troubleshoot end-user computer issues
Experience preparing and deploying computers for employees
Strong communication skills and customer-service mindset
Ability to work onsite in Seattle, WA

Nice To Haves

Experience supporting macOS / Apple computers
Experience with IT ticketing systems (Zendesk, Jira, ServiceNow)
Basic understanding of networking concepts (DNS, DHCP, VPN)
Experience supporting mobile devices (iOS/Android)
Familiarity with endpoint security best practices

Responsibilities

Provide Tier 1 2 technical support for Windows-based laptops, desktops, and peripherals
Troubleshoot and resolve hardware, software, and operating system issues
Administer Active Directory and Azure Entra ID (user creation, disabling accounts, password resets, group membership)
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Prepare, image, configure, and deploy computers for new hires and replacements
Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery)
Diagnose and resolve common networking, printer, and connectivity issues
Document incidents, requests, and resolutions in a ticketing system
Escalate complex issues while maintaining ownership through resolution
Maintain inventory of IT assets and support lifecycle management
Deliver professional, customer-focused in-office support

Benefits

Comprehensive benefits plan including medical, dental, vision, disability, and life insurance
Healthcare HSA
HSA with employer contribution
10 paid holidays
10 days of paid annual leave
9 days of paid sick time
Paid parental leave
401(k) with employer match
Education assistance program
Dependent Care HSA match
Adoption assistance
Fertility care support
Backup care for family and pets
A growing network of employee resource groups
Employee referral program
Employee Assistance Program