Service Desk Technician

TEKsystems • Louisville, KY

1d • $18 - $19 • Onsite

About The Position

This role involves operating and maintaining pari-mutuel wagering technology used in horse racing and gaming facilities. Responsibilities include setting up and troubleshooting betting kiosks and display boards, providing remote help-desk support, and managing race-day data operations. Specific duties may include monitoring systems for processing errors, running race-day control centers, and assisting customers or field staff with technical issues.

Requirements

• Kiosk support
• Tier 1 support
• Customer service oriented

Nice To Haves

• Team oriented

Responsibilities

• Operate and maintain pari-mutuel wagering technology
• Set up and troubleshoot betting kiosks and display boards
• Provide remote help-desk support
• Manage race-day data operations
• Monitor systems for processing errors
• Run race-day control centers
• Assist customers or field staff with technical issues

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed