Service Desk Technician, Joint Operations Center Watch

MANTECH • Doral, FL

12d • Onsite

About The Position

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Service Desk Technician, Joint Operations Center Watch to join our team in Doral, FL.

This position works on a Panama schedule, this consists of three, 12-hour shifts, then three days off, repeating. You must be willing to work weekends, nights and holidays as necessary.

Requirements

• High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.
• OR an associate’s degree and 3+ or more years of relevant experience
• OR a bachelor’s degree in Computer Science, Information Technology, or a related field with 1+ years of relevant experience
• Proven experience providing technical desktop support, IT helpdesk troubleshooting, and hardware maintenance in an enterprise environment.
• Strong background in Active Directory administration, Windows operating systems, peripheral device configuration, and ticketing systems (e.g., ServiceNow, Remedy).
• IAT Level II Certification for example: CompTIA Security+
• AZ-104 or MD-102 (obtained within 3 months of starting)
• Must hold a current/active top secret security clearance.
• Must be eligible to obtain a TS/SCI clearance.

Nice To Haves

• Prior experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Combatant Command watch floor environments.
• Familiarity with C4I system workstations, DoD STIG baseline compliance, and secure VDI desktop environments.
• Demonstrated ability to collaborate effectively across multi-disciplinary teams in high-stress, fast-paced 24/7 operational settings.

Responsibilities

• Providing real-time Tier I/II IT service desk and desktop support to operational watchstanders and JOC personnel.
• Logging, tracking, prioritizing, and resolving technical service tickets, system outages, and hardware/software incidents.
• Installing, configuring, troubleshooting, and maintaining desktop hardware, peripherals, operating systems, and secure communications tools.
• Managing user accounts, password resets, active directory permissions, and system access requests across command networks.
• Collaborating with cross-functional technical teams, systems administrators, and watch officers to resolve escalated operational IT issues.
• Maintaining accurate IT asset inventories, service desk baselines, configuration management logs, and shift handoff documentation.
• Recommending and implementing continuous process improvements to enhance service desk efficiency and customer support workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level