Joint Operations Center Technician

Air National Guard Units • Reisterstown, MD

19h

About The Position

This National Guard Title 5 Excepted Service position is a Joint Operations Center Technician with the Maryland National Guard Joint Force Headquarters. The position is indefinite and may become permanent without further competition, subject to management request and Human Resources Office approval. The technician assists with the management and daily operations of the Joint Operations Center (JOC), which operates on a rotating 24-hour, seven-day-a-week shift basis.

The technician gathers, evaluates, analyzes, records, and disseminates information related to emergency support plans and activities. The role involves communicating with Federal, state, and public agencies and military units; monitoring emergency and law-enforcement communications; maintaining records and databases; and supporting responses to exercises and actual emergencies. The technician also maintains JOC equipment and readiness, supports briefings and situation reports, handles classified and COMSEC materials, and performs administrative and office automation work.

This is an essential personnel position. It may require irregular or overtime hours, work outside the normal duty day, and duty in preparation for or response to a state emergency or disaster declaration. Access to higher classified information may be required, and the employee must obtain and maintain the appropriate security clearance. The position is in the Excepted Service and does not convey eligibility for conversion to the Competitive Service.

Requirements

• Progressively responsible clerical, office, or other work demonstrating the ability to acquire the knowledge and skills needed for the position.
• One year of specialized experience, education, or training equivalent to at least the next lower grade level.
• Ability to demonstrate the knowledge, skills, and abilities needed to perform the position's duties through experience and/or training.
• Must successfully pass a Federal employment suitability background investigation.
• May be required to successfully complete a trial period.
• Participation in direct deposit is mandatory.
• Must be able to obtain and maintain the appropriate security clearance.
• Must be able to work a rotating shift schedule in a Joint Operations Center operating 24 hours a day, seven days a week.
• Must be able to work irregular and/or overtime (compensatory) hours and hours outside the normal duty day when operational needs or contingencies require.
• Must be able to serve as essential personnel and may be required to work in preparation for or response to a state emergency or disaster declaration.
• Applicants required to register under the Military Selective Service Act must be registered to be eligible for appointment.

Responsibilities

• Assist in managing and operating the Joint Operations Center.
• Establish and maintain cooperative working relationships with Federal, state, and public agencies and military units within the state.
• Obtain and exchange information related to emergency support plans and activities of mutual interest or major concern.
• Evaluate, analyze, and disseminate information of interest to the JOC Manager, Adjutant General, or staff.
• Receive calls from Federal, state, and public sources; exchange information and record pertinent details.
• Relay information to appropriate personnel using communications equipment and notify other agencies when necessary.
• Record actions taken, equipment assigned, and other pertinent information in databases.
• Monitor radio communications of law enforcement officers, fire departments, and emergency operations.
• Examine, analyze, and interpret information from electronic monitoring instruments, visual displays, area maps, news reports, and email to identify normal or abnormal area conditions.
• Maintain shift activity logs to support production reports and operational efficiency status.
• Update records of JOC resources, equipment, and operational functions and readiness once per shift.
• Participate with the JOC Manager in briefing key staff on significant emergency situations and providing situation assessments and recommendations.
• Set priorities based on changing situations and exercise judgment as appropriate.
• Serve on the JOC emergency response team during joint forces exercises or actual emergencies, supporting Federal, state, or public operations.
• Perform emergency operations tasks such as activating the JOC, exchanging information with response agencies, coordinating data collection and reporting, coordinating with field personnel, and preparing briefings or situation reports.
• Prepare, reproduce, distribute, and store classified documents in accordance with requirements.
• Control COMSEC information, materials, and devices, including their receipt, inventory, storage, issue, protection, and destruction.
• Maintain JOC security and perform entry control and escort procedures during the assigned shift.
• Provide administrative services and conduct studies to determine requirements for communications devices and office automation hardware and software.
• Ensure required publications are available.
• Type narrative and tabular correspondence, forms, reports, statistical materials, and charts from drafts or corrected copies.
• Use automated office systems and word-processing, database management, spreadsheet, and graphics software to store, retrieve, and manipulate data.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type, and applicants are directed to contact the hiring agency for details.
• The position may be eligible for recruitment or relocation incentives, subject to funding availability and management request.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed