GEOC Watch Officer - Operations Center

Allied Universal•Bethesda, MD

3d•Onsite

About The Position

The GEOC Watch Officer supports the client’s Global Emergency Operations Center (GEOC) by identifying crisis incidents that may affect client assets and supporting the client’s incident management process. The role operates in a fast-paced, collaborative, open-floorplan operations center and requires the ability to work under pressure, manage interpersonal relationships thoughtfully, multitask, and rapidly reprioritize as operational needs change. The position is full-time in the Bethesda, Maryland area, with openings across all shifts. The officer assesses alerts and other information, staffs the GEOC’s 24x7x365 hotline, responds to employee inquiries, prepares and distributes incident-related and employee-facing communications, and follows standard operating procedures. An active DOD Secret clearance is preferred. Candidates without one must be eligible to obtain a clearance within one year of employment; sponsorship is available.

Requirements

At least two years of security operations experience or prior experience working in a Global Security, Command, or similar 24x7 operations center environment.
Experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports.
Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.
Ability to remain calm under pressure and respond professionally, resiliently, and in a timely manner to incidents, particularly emergencies, with minimal supervision where appropriate.
Evidence of continuous professional development (CPD).
High proficiency and functional ability in Microsoft Office applications and effective use of available office management technology.
Professional and articulate demeanor, sound independent judgment and discretion, and proven ability to maintain correspondence, discussions, and materials in strict confidence.
Ability to work overtime as needed.
Current state driver’s license, a clean driving record with no points in the prior three years, the minimum insurance required by Company policy, and ability to safely operate a vehicle.
Outstanding verbal and written communication skills.
Ability to interact successfully at all organizational levels, including with clients, while working as a team player.
At least 18 years of age for unarmed roles or 21 years of age for armed roles.
High school diploma or equivalent, or five years of verifiable experience.
Subject to a background investigation and, to the extent permitted by law, a drug screen. Licensing requirements may apply under state or local law.
Must have or be eligible to obtain a DOD Secret clearance within one year of employment; sponsorship is available for eligible candidates.

Nice To Haves

Active DOD Secret clearance preferred.
Customer service skills.
Prioritization skills.
Familiarity with Microsoft Office basics, including Word, Excel, and PowerPoint.
Familiarity with world geography.
Ability to analyze information from multiple sources and assess potential impact to client assets.
Ability to multitask, work in a fast-paced environment, and perform detail-oriented work.

Responsibilities

Assess alerts from subscription-based alerting services, open-source resources and research, and client requests to determine potential impact to client assets.
Staff the GEOC’s 24x7x365 hotline, respond to employee inquiries, and provide appropriate guidance.
Create and distribute incident-specific products to stakeholders.
Create and distribute employee wellness checks through the client’s mass notification tool.
Contact the on-call client proprietary staff member during the incident management process.
Monitor and respond to emails sent to the GEOC resource account.
Monitor special events and create related products.
Create and distribute products to employees with news relevant to travelers.
Follow standard operating procedures to complete daily tasks.