Service Desk Technician I

Ntiva, Inc. • Town "n" Country, FL

2d • Onsite

About The Position

The position of Service Desk Technician I is a critical functional role within the User Services Group. This position handles all support requests made to the Service Desk for our client base. Requirements also include providing support for the organization.

Requirements

• Strong written & verbal communication skills.
• Robust system and network documentation skills.
• One or more of the following: CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred)
• Must be willing to work in a robust team environment.
• Must be able to work independently and complete work within specified deadlines.
• Excellent problem solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills are imperative, with demonstrated capability for problem determination and resolution.
• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs.
• Professionalism, attention to detail, and a positive, customer-focused attitude are imperative.
• Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market.
• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Responsibilities

• Responsible for creating, tracking, and maintaining customer service requests (tickets) within our PSA system.
• Provide technical support hardware, software, network and application problem resolution to our clients via phone call, email and chat.
• Provide excellent customer service to our clients via phone call, email and chat.
• Work with other IT associates and vendors in resolving issues related to software or hardware.
• Maintain department-approved training, mentoring, and certification per company standards.
• Perform other tasks and duties as assigned by Service Desk Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed