Service Desk Technician I

Shive Hattery Group, Inc.•West Des Moines, IA

8h•Onsite

About The Position

We are seeking an IT Service Desk Technician who is ready to jump into a dynamic environment where rapid response, ongoing learning and innovative thinking are valued and encouraged. This role is ideal for those who thrive in fast-paced settings and are eager to grow their skills while delivering top-notch IT support.

Requirements

Strong understanding of Windows and Office 365 products, and mobile device setup and support.
Basic knowledge of networking technologies.
Excellent problem-solving skills and a positive, friendly attitude.
Strong written and verbal communication skills.
Candidates must have current and ongoing authorization to work in the United States without employer sponsorship.

Nice To Haves

Address user-reported issues with a sense of urgency and efficiency.
Engage in continuous learning opportunities.
Exercise your creative problem-solving abilities.

Responsibilities

Provide first-level support to end-users for computer hardware, software, and mobile devices.
Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.
Handle Windows installations, configurations, and problem resolution.
Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.
Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.
Maintain and support conference room technologies.
Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.
Collaborate with the Service Desk Team to identify and resolve emerging issues.
Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.
Maintain the security and confidentiality of company technologies and systems.
Offer friendly and courteous support to clients, especially during IT emergencies.