Service Desk Technician I

Terrestris Global Solutions • Washington, DC

4d • Hybrid

About The Position

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

Requirements

• Authorization to work in the United States permanently without sponsorship.
• Ability to obtain Public Trust Clearance.
• A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
• Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

Responsibilities

• Manage user accounts and provide day-to-day account administration support.
• Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
• Install and configure hardware, software, and workstation operating systems.
• Ensure systems remain current with approved configurations and security requirements.
• Configure, maintain, and troubleshoot workstation peripherals and connected devices.
• Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
• Assess user issues through conversation, diagnostic techniques, and remote access tools.
• Assign appropriate priorities to support requests based on business impact and urgency.
• Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
• Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

Benefits

• health, financial, and retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• award programs acknowledge employees for exceptional performance and superior demonstration of our service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed