Hourly Student Employment - Service Desk Technical Support Technicians
About The Position
ECU Department of ITCS Client Engagement and Support is currently seeking several Pirate Tech Service Desk Technical Support Technicians to assist faculty, staff, students, retirees, alumni, and other ECU clients both over the phone and email. The support technicians will assist clients with technology related issues such as: 1. Setting up email on computers and smart phones 2. Connecting devices to Wi-Fi 3. Installing ECU software 4. Troubleshooting computer related issues. They will also assist with checking a client’s account and providing information to clients on how to reset their passphrase. The selected candidates need to be responsible, committed to work, have good communication skills, have good note taking skills, have a willingness to learn, and the ability to provide good customer service.
Requirements
- Responsible
- Committed to work
- Good communication skills
- Good note taking skills
- Willingness to learn
- Ability to provide good customer service
Responsibilities
- Assist faculty, staff, students, retirees, alumni, and other ECU clients over the phone and email.
- Assist clients with technology related issues including setting up email on computers and smart phones.
- Assist clients with connecting devices to Wi-Fi.
- Assist clients with installing ECU software.
- Troubleshoot computer related issues.
- Assist with checking a client’s account.
- Provide clients with information on how to reset their passphrase.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
