Service Desk Support Technician

Awecomm•Troy, MI

3d•Hybrid

About The Position

Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 5 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive. At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent – open and honest is not optional Be Helpful – enthusiastic, flexible, supportive, and team oriented Be Exceptional – together we can go beyond great, and be exceptional If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you.

Requirements

Demonstrated passion for technology and client service
Excellent communication and writing skills
Proven ability to provide exceptional client service
Proven ability to know limits and seek assistance
Consistent track record of demonstrated ambition with successful results
Effective decision-making skills
Proficient problem-solving skills
Ability and passion to continuously learn new technologies in a fast-paced environment
2-3 years of IT support experience
Windows OS
iOS and Android Mobile Devices
Office applications: Outlook, Word, Excel, etc.
Laptop and Desktop Hardware troubleshooting
Active Directory
Email setup and troubleshooting
Network troubleshooting
Printer install and troubleshooting
Workstation imaging and prep for deployments

Nice To Haves

Bachelor's Degree strongly preferred. Alternative degree with certifications/experience or relevant work experience will be considered.

Responsibilities

Provide exceptional customer service to clients
Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components
Organize, track, and prioritize workload to exceed client expectations
Effectively capture technical issues and document in case tracking system
Assist Senior Network Engineers to resolve complex issues and maintain data center technologies
Take on learning new technologies and develop in specific areas of your defined Subject Matter Expertise (SME)
Follow procedural documentation to setup and provision a variety of different technologies
Occasionally provide onsite technical support and assist network engineers with assessments