Service Desk Support Technician
About The Position
As a Service Desk Support Technician, you will be the primary contact for Awecomm clients needing technical support and expected to resolve issues on the first contact. Some key activities in this role will include: Provide exceptional customer service to clients Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components Organize, track, and prioritize workload to exceed client expectations Effectively capture technical issues and document in case tracking system Assist Senior Network Engineers to resolve complex issues and maintain data center technologies Take on learning new technologies and develop in specific areas of your defined Subject Matter Expertise (SME) Follow procedural documentation to setup and provision a variety of different technologies Occasionally provide onsite technical support and assist network engineers with assessments
Requirements
- Demonstrated passion for technology and client service
- Excellent communication and writing skills
- Proven ability to provide exceptional client service
- Proven ability to know limits and seek assistance
- Consistent track record of demonstrated ambition with successful results
- Effective decision-making skills
- Proficient problem-solving skills
- Ability and passion to continuously learn new technologies in a fast-paced environment
- 2-3 years of IT support experience
- Windows OS
- iOS and Android Mobile Devices
- Office applications: Outlook, Word, Excel, etc.
- Laptop and Desktop Hardware troubleshooting
- Active Directory
- Email setup and troubleshooting
- Network troubleshooting
- Printer install and troubleshooting
- Workstation imaging and prep for deployments
Nice To Haves
- Bachelor's Degree strongly preferred.
- Alternative degree with certifications/experience or relevant work experience will be considered.
Responsibilities
- Provide exceptional customer service to clients
- Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components
- Organize, track, and prioritize workload to exceed client expectations
- Effectively capture technical issues and document in case tracking system
- Assist Senior Network Engineers to resolve complex issues and maintain data center technologies
- Take on learning new technologies and develop in specific areas of your defined Subject Matter Expertise (SME)
- Follow procedural documentation to setup and provision a variety of different technologies
- Occasionally provide onsite technical support and assist network engineers with assessments
Benefits
- Hybrid work flexibility
- Competitive pay and benefits, including 401k Plan with company match
- Team recognition program – earn points toward swag, gift cards, & more
- Profit sharing plan – we all share in our collective success
- Career advancement with free career development
- Casual work environment
- Fun office events and offsite activities
- Included 24/7 onsite fitness center (includes private showers)
- Included access to onsite golf simulator
- Onsite full-service café (when walking outside is not ideal)
- Office lounge, snacks, and free flavored water and soft drinks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
