Service Desk Support Analyst
Michels Corporation•Fond du Lac, WI
•Onsite
About The Position
As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.
Requirements
- Associate’s degree, 0-4 years of relevant experience, or an equivalent combination
- Competent with Windows Operating Systems and Apple technologies (required)
- Experience with Active Directory
- A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record
Responsibilities
- Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware.
- Follow up with customers to ensure issue resolution and gain feedback on usage.
- Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
- Support all mobile devices and processes in place.
- Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes.
- Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
Benefits
- Health
- Dental
- Life
- Flexible Spending Accounts
- Health Savings Account
- Short Term and Long-Term Disability Insurance
- 401(k) plan
- Legal Plan
- identity theft and monitoring plan
- 15 to 25 days of paid time off
- 8 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
