Service Desk Support Analyst

Michels Corporation•Fond du Lac, WI

3d•Onsite

About The Position

Improving America’s infrastructure isn’t for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours. As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.

Requirements

Associate’s degree, 0-4 years of relevant experience, or an equivalent combination
Competent with Windows Operating Systems and Apple technologies (required)
Experience with Active Directory
A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

Responsibilities

Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware.
Follow up with customers to ensure issue resolution and gain feedback on usage.
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
Support all mobile devices and processes in place.
Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes.
Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.