Service Desk Support Analyst
LED FastStart•Bossier City, LA
•$18 - $23•Hybrid
About The Position
General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (DoED) Pivot-I Program. The DoED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for DoED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.
Requirements
- High School Diploma or equivalent
- 1 or more years of Service Desk-related experience
- Demonstrated experience using ServiceNow
- HDI-SCA certification or ability and willingness to obtain within 60 days of hire
- Access to a quiet work environment free from distractions
- Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite internet service is not acceptable. Connection MUST be hardwired, wireless connections will not suffice
- US Citizenship
- Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility
Nice To Haves
- Associate's degree or equivalent and 1 yr of related experience(minimum of 3 or more years or related experience in lieu of degree)
- CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
- ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire
Responsibilities
- Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
- Routing calls to product line specialists, application, or system support specialist when appropriate
- Maintaining and updating records and tracking databases
- Alerting management to recurring issues and patterns of issues
Benefits
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
