Service Desk Support Analyst

General Dynamics Information Technology•Bossier City, LA

1d•$18 - $23•Hybrid

About The Position

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (DoED) Pivot-I Program. The DoED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for DoED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.

Requirements

High School Diploma or equivalent
1 or more years of Service Desk-related experience
Demonstrated experience using ServiceNow
Access to a quiet work environment free from distractions
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite internet service is not acceptable. Connection MUST be hardwired, wireless connections will not suffice
US Citizenship
Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility

Nice To Haves

Associate's degree or equivalent and 1 yr of related experience(minimum of 3 or more years or related experience in lieu of degree)
CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire
HDI-SCA certification or ability and willingness to obtain within 60 days of hire

Responsibilities

Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Routing calls to product line specialists, application, or system support specialist when appropriate
Maintaining and updating records and tracking databases
Alerting management to recurring issues and patterns of issues

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Full-flex work week
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available