Service Desk Analyst
About The Position
Looking to launch or grow your IT career in a fast-paced, enterprise environment? We're seeking a tech-savvy, customer-focused Service Desk Analyst to join a highly collaborative support team that keeps thousands of users connected and productive across a global organization. If you enjoy solving problems, helping people, and learning new technologies, this is a great opportunity to gain hands-on experience with Microsoft 365, Active Directory, ServiceNow, SAP, and more. As the first line of IT support, you'll play a critical role in delivering exceptional customer experiences while troubleshooting a variety of technical issues. Every day brings new challenges, opportunities to expand your skills, and the chance to make a real impact.
Requirements
- Passion for technology and helping others succeed.
- Experience in a Service Desk, Help Desk, Technical Support, Customer Service, or Call Center environment is a plus.
- Working knowledge of Windows 10/11 and Microsoft Office applications.
- Exposure to Microsoft 365, Active Directory, and ServiceNow or similar ticketing platforms.
- Strong communication and problem-solving skills.
- Ability to multitask, prioritize effectively, and thrive in a fast-paced support environment.
Responsibilities
- Be the go-to resource for employees seeking IT assistance via phone, email, chat, and ServiceNow.
- Troubleshoot and resolve hardware, software, operating system, and application-related issues.
- Support Microsoft 365 technologies including Outlook, Teams, OneDrive, and other cloud-based tools.
- Assist with password resets, account unlocks, access requests, and user provisioning through Active Directory.
- Help users navigate and adapt to ongoing Microsoft 365 migration initiatives.
- Investigate SAP-related issues, providing resolution when possible and coordinating with specialized support teams when needed.
- Deliver exceptional customer service by translating technical concepts into easy-to-understand solutions.
- Accurately document troubleshooting steps, resolutions, and updates within ServiceNow.
- Escalate complex issues when necessary while maintaining ownership through resolution.
- Contribute to team knowledge sharing and continuous improvement initiatives.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
