Service Desk Analyst

TEKsystems•Oshkosh, WI

15h•$18 - $20•Onsite

About The Position

We are seeking a Service Desk Technician to join a growing IT support team. This role is ideal for candidates looking to gain hands-on experience in a large enterprise environment while supporting end users across multiple business functions. The team is focused on delivering exceptional customer service and resolving technical issues through phone, email, and chat support channels.

Requirements

Experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows-based environments.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with enterprise user account management and access provisioning.

Nice To Haves

Experience supporting cloud-based productivity and collaboration platforms.
Experience with user account administration and directory services.
Enterprise-level technical support experience.

Responsibilities

Provide first-level technical support for end-user issues via phone, email, and chat.
Troubleshoot hardware, software, access, and account-related issues.
Document, track, and manage incidents and service requests through a ticket management platform.
Support users experiencing productivity software, operating system, and access-related issues.
Assist with ongoing technology initiatives and user migrations.
Escalate complex issues to appropriate support teams when necessary.
Deliver high-quality customer service while maintaining timely ticket resolution.