Service Desk Specialist

CCU•Lake Forest, IL

12d•Hybrid

About The Position

Consumers Credit Union (CCU) is looking for a Service Desk Specialist to join the Tech department! This is an entry-level opportunity where you’ll be assisting and providing first-level technical support in a fast-paced, collaborative environment. This is a great opportunity for someone who is tech focused, detail-oriented, and enjoys working with a variety of applications. CCU is a dynamic organization that implements process improvements and embraces change to drive continuous growth and efficiency. The ideal candidate will embrace change, deliver consistent, high-quality performance, and effectively manage evolving responsibilities in a fast-paced environment.

Requirements

Basic knowledge of providing Level 1 support (if less than 3 years of experience)
Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi.
Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable.
Critical thinking and problem-solving skills.
A self-starter with the ability to work independently.
Ability to perform physical tasks including frequent bending and lifting of equipment up to 30 lbs
Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30 AM – 6:15 PM, Rotating Saturdays: 8 AM - 2 PM.

Nice To Haves

Associates Degree or completion of specialized tech courses is preferred.
3+ years of work experience in PC usage, hardware/software support or related is preferred.

Responsibilities

Install, support, and manage hardware, software, and network components to maintain a stable computing environment
Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications
Support and maintain devices such as scanners, receipt printers, check printers, and document printers
Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training
Document system changes in the intranet, service desk ticketing system
Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards
Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability
Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate