Service Desk Specialist

Hodgson Russ LLP•Buffalo, NY

2d•Onsite

About The Position

Join our dynamic Information Technology team and play a key role in providing a high degree of customer service, technical expertise, and timeliness to the firm’s users. Hodgson Russ LLP, a regional law firm with 230+ attorneys in 10 offices, is seeking an experienced Service Desk Specialist to join our busy Information Technology department resident in our Buffalo office. In this role, you will be responsible for: Providing responsive, high-quality IT support by resolving user inquiries and technical issues related to software, systems, hardware, audio-visual equipment, and mobile devices, ensuring minimal disruption and optimal productivity. Delivering effective and innovative solutions, maintaining current knowledge of IT technologies and policies, and documenting all support activities in accordance with procedures. Providing expert-level support for audio-visual systems, video conferencing, and mobile device management, including setup, configuration, provisioning, and troubleshooting. Supporting equipment for meetings, presentations, and off-site events, while collaborating with team members to share knowledge and continuously improve service delivery. To succeed in this role, you must be competent in the full range of computer software related to the position including MSOffice suite and law firm specific software applications e.g. iManage, Litera, and Mimecast. This role demands a strong generalist, technical skillset, with the capability of providing top quality client support across the full spectrum of systems and applications.

Requirements

Competent in the full range of computer software related to the position including MSOffice suite and law firm specific software applications e.g. iManage, Litera, and Mimecast.
Strong generalist, technical skillset, with the capability of providing top quality client support across the full spectrum of systems and applications.
Associate’s degree in computer science, IT, business administration, or a related field with two years’ full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices.

Responsibilities

Providing responsive, high-quality IT support by resolving user inquiries and technical issues related to software, systems, hardware, audio-visual equipment, and mobile devices, ensuring minimal disruption and optimal productivity.
Delivering effective and innovative solutions, maintaining current knowledge of IT technologies and policies, and documenting all support activities in accordance with procedures.
Providing expert-level support for audio-visual systems, video conferencing, and mobile device management, including setup, configuration, provisioning, and troubleshooting.
Supporting equipment for meetings, presentations, and off-site events, while collaborating with team members to share knowledge and continuously improve service delivery.