Service Desk Specialist

Christensen Farms • Sleepy Eye, MN

2d • $22 - $27 • Hybrid

About The Position

The Service Desk Specialist provides 1st level support to end users on a variety of issues. This position identifies, researches, and resolves technical problems (both hardware and software). The focus of this position will be centered on responding to telephone calls, emails, and requests for technical support. The Service Desk Specialist documents, tracks, and monitors the problem to ensure a timely resolution and communication back to the end user. The Service Desk Specialist also recommends solutions for re-occurring problems. The position involves a high degree of interaction with others, both over the phone and in person. Strong interpersonal skills and ability to provide optimal customer service are required for this position.

Requirements

• 0-2 years of computer science related experience or equivalent combination of training and work experience with proven ability to manage multiple requests that meet or exceed targeted expectations.
• Experience in troubleshooting PC operation systems, hardware, application software and access rights.
• Strict adherence to company confidentiality and ethical standards.

Nice To Haves

• Associate's degree in computer science or related field preferred.
• Microsoft Certification - MCP, MCSA, or TIA A+ desired.

Responsibilities

• Respond to inquiries and requests for assistance with the organization's computer systems and PC's/Laptops.
• Install new computer hardware and software.
• Troubleshoot hardware and software problems to determine resolution
• Work with other IT areas to resolve problems.
• Create and maintain end user and desktop documentation.
• Log and monitor end user requests within the Service Desk software application.
• Troubleshoot issues regarding company owned wireless phones and PDAs.
• Administer users, groups, and security through Active Directory.

Benefits

• health, dental, vision, a flexible spending account (FSA), life insurance, short-term disability, long-term disability, a 401(k) plan, paid holidays, paid time off bank, an employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree