Service Desk Specialist

Alfa Laval•Indianapolis, IN

1d•$65,000 - $77,000•Onsite

About The Position

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. About the job As an integral member of our team, you will play a pivotal role, acting as the hands-on/on-site IT support specialist, supporting 2 main sites (Greenwood and AMDC). You will have the opportunity to help and support users, and act as the local extension to the Core IT Operation organization, contributing to the overall success and growth of our organization. Currently, this is an Onsite opportunity located in Indianapolis, IN.

Requirements

IT related degree or relevant experience: 5+ years of hands-on IT support experience (Help Desk, Desktop Support, or similar).
Strong knowledge of Windows operating systems, Microsoft 365 / Office Suite and PC hardware and mobile device support.
Working knowledge of Networking fundamentals, SCCM / endpoint management tools and Software deployment (Software Center / Company Portal).
Experience with ServiceNow or similar ticketing systems will be a plus.
Strong customer service orientation and problem-solving mindset.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and collaboration skills.
Self-starter with the ability to work independently and within a team.

Nice To Haves

Experience with ServiceNow or similar ticketing systems will be a plus.

Responsibilities

Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues.
Diagnose and resolve issues involving Windows OS, Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint, Access).
Troubleshoot PC hardware, peripherals, printers (Ricoh), Zebra devices, and mobile phones.
Support Microsoft Teams Rooms (MTR), AV setups, virtual meeting technologies and site support activities (office moves, setups, upgrades).
Walk users through solutions and ensure clear communication throughout the resolution process.
Assist with network troubleshooting (routers, switches, wireless access points) alongside infrastructure teams.
Maintain and support Active Directory (user and device account management).
Support SCCM processes, including OS deployment, imaging (F12), and software installations.
Ensure compliance with IT policies, including security patching and vulnerability remediation.
Manage and track incidents using ticketing systems (ServiceNow preferred).
Follow ITIL-based processes and contribute to continuous improvement.