Service Desk Specialist I

Spring Venture Group • Kansas City, MO

15h • Onsite

About The Position

The Service Desk Specialist I boosts productivity by solving challenging technical issues. This role requires advanced technical skill and creative problem-solving to handle complex and new system failures.

Requirements

• Degree not required / 1-3 years related experience
• Customer service experience.
• Experience with Hardware/Software troubleshooting.

Nice To Haves

• CompTIA A+ certification is a plus.

Responsibilities

• Create new hire boxes if needed. Setup and troubleshoot new hire classes.
• Triage and own the incoming queue to quickly resolve complex hardware, software, and SaaS integration issues identifying root causes and solving problems.
• Participate in the incident response process which involves investigating and troubleshooting issues, communicating key findings, and resolving issues; communicate in chat for direction as needed.
• Help test, facilitate and assist in projects with provided instruction as they arise.
• Champion the team's internal and external knowledge bases. Write clear, action-oriented technical documentation designed to enable end-user self-service and power automatic ticket-deflection mechanisms.
• Install and support office audio and visual equipment.
• Participates in training and professional development sessions.
• Accurately and effectively communicates pertinent information to the appropriate stakeholders.
• Participate in on-call rotations and triage or resolve critical issues that come up outside of standard working hours along with workroom duties.
• Demonstrates curiosity in customer service, proactively seeking improvements and questioning existing methods to find better solutions.
• Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.
• Leverage approved Generative AI and low-code/no-code platforms to accelerate troubleshooting and continuously scale personal technical throughput.

Benefits

• Competitive compensation
• Medical, Dental and Vision benefits after a short waiting period
• 401k matching program
• Generous paid time off program with an additional company break during the holidays
• Annual Volunteer Time Off (VTO) and a donation matching program
• Life Insurance
• Employee Assistance Program (health & well-being on and off the job)
• Rewards and Recognition
• Maternity and Parental Leave
• Training program and ongoing support throughout your entire Spring Venture Group career
• Diverse, inclusive & welcoming culture
• Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed