Service Desk Specialist I or II
About The Position
At FCS Financial, we’re more than a workplace—we’re OneTeam! We believe in making a meaningful difference for our customers, our communities, and each other. Our team is committed to delivering reliable technology support and ensuring employees have the tools they need to succeed. We are seeking a detail-oriented and customer-focused Service Desk Specialist I or II to join our Information Services Team. In this role, you will provide day-to-day technical support to internal users, manage service desk requests, and help ensure seamless access to technology systems across the organization. This position is ideal for someone who enjoys troubleshooting issues, working directly with users, and supporting a variety of hardware, software, and system access needs in a fast-paced environment.
Requirements
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
- At least 2 years of experience supporting technology or in a similar service desk role
- Working knowledge of troubleshooting techniques for hardware and software issues
- Experience with Active Directory and Entra ID
- Familiarity with Microsoft 365 applications and tools
- Ability to install, configure, and support desktops, printers, and mobile devices
- Strong customer service, communication, and problem-solving skills
- Ability to manage time and prioritize tasks effectively
- Commitment to maintaining confidentiality, security, and data integrity
- Candidates must reside in Missouri to be considered for this position.
Responsibilities
- Provide technical support via phone, email, and chat for computers, printers, scanners, and software applications
- Monitor and manage service desk tickets, prioritizing incidents and requests based on business needs
- Troubleshoot and resolve issues, escalating more complex problems as needed
- Monitor system error logs and process system-related requests
- Configure, install, and test workstations, peripheral equipment, and software
- Install and support printers, scanners, and perform firmware updates
- Support mobile device management, including setup and troubleshooting of iPhones and iPads
- Manage user access, including creating, updating, and terminating system and building access
- Ensure systems, devices, and applications are properly configured and secure
- Run and review security reports for accuracy
- Maintain documentation, knowledge articles, job aids, and checklists
- Manage equipment disposal, ensuring proper data destruction
- Maintain accurate inventory records for devices and equipment
Benefits
- Competitive Salary: $47,000 – $85,500 with outstanding incentive opportunities linked to Association performance.
- Growth Opportunities: Clear advancement opportunities from Service Desk Specialist to Senior Service Desk Specialist, with ongoing professional development and training.
- Comprehensive Benefits: A highly competitive benefits package designed to support your health, financial well-being, and work-life balance.
- Flexible Work Environment: Hybrid options available within FCS Financial’s Branch locations in Missouri
- Collaborative Culture: Work closely with Service Desk, Infrastructure, and Systems teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
