Service Desk Specialist

SAIC • Newington, VA

14h • Onsite

About The Position

SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. This hands-on role supports a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. The position requires on-site support in Springfield, Virginia, and includes travel of up to 25% to CONUS/OCONUS locations.

The role supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers. Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements.

Requirements

• Associate degree.
• Meet Cybersecurity Workforce Framework (CWF) ID 451 (System Administrator – Intermediate Level) requirements through one or more qualifying certifications: CompTIA Cloud+, CompTIA Security+, GIAC Global Industrial Cyber Security Professional (GICSP), GIAC Security Essentials Certification (GSEC), or Systems Security Certified Practitioner (SSCP); alternatively, meet this requirement with a bachelor's degree in Cybersecurity, Computer Science, IT, or a related field.
• 1–3 years of professional experience managing and supporting enterprise-level IT environments.
• Knowledge of Red Hat Enterprise Linux (RHEL) for basic system configuration, updates, and troubleshooting.
• Experience with virtualized environments such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration.
• Familiarity with IT hardware maintenance, repair, and installation for workstations, laptops, printers, and related peripherals.
• General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting.
• Basic knowledge of IT automation and scripting tools such as PowerShell or Bash to assist in automating repeatable processes.
• Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies.
• Active TS/SCI clearance and ability to obtain and maintain a TS/SCI with Poly.
• Must be a U.S. citizen.

Responsibilities

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity.
• Identify technical issue types and elevate or route issues to the appropriate internal team.
• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems.
• Perform daily infrastructure monitoring, identify issues, and proactively route change requests to resolve system alerts and maintain stability and performance.
• Develop and maintain system documentation, including standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs).
• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware and software into the enterprise IT environment.
• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree