Service Desk Specialist
Canvas Health•Oakdale, MN
•$24 - $28•Onsite
About The Position
The Service Desk Specialist primarily supports staff with issues submitted through the IT issue ticket system. The role contributes to network uptime, maintenance, upgrades, and oversight, including virtualization components, hardware, and storage. It also supports and enhances IT services across multiple sites and specializations, including hardware maintenance and upgrades, network-related issues, application support, enforcement of IT policies, and delivery of the highest possible level of customer service and security.
Requirements
- Associate's degree in computer science; successful experience working in a helpdesk or technology support department may be considered in place of a degree.
- Strong customer service skills.
- At least 1 year of hands-on experience troubleshooting computers or servers.
Nice To Haves
- Certifications in A+, Network+, or related fields.
- Experience working with and/or delivering services to diverse populations.
- Experience working with Microsoft Server software, including Active Directory.
- Experience troubleshooting Microsoft Windows 10 and Microsoft Office.
- Experience working with a ticketing system.
- Experience with remote user support.
Responsibilities
- Support staff with issues submitted through the IT issue ticket system.
- Assist with network uptime, maintenance, upgrades, and oversight, including virtualization components, hardware, and storage.
- Support and enhance IT services across multiple sites and specializations.
- Maintain and upgrade hardware.
- Address network-related issues and provide application support.
- Enforce IT policies while maintaining a high level of customer service and security.
Benefits
- Generous paid time off, including holidays and personal days.
- Wide-ranging healthcare coverage with options to fit individual needs.
- Flexible accounts for medical savings and expenses.
- Supportive services through the Employee Assistance Program.
- Access to exclusive discounts on entertainment, travel, dining, and more.
- Retirement savings plan with employer contributions.
- Recognition opportunities through performance-based awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
