Service Desk Specialist

Lakeside Foods • Owatonna, MN

5d • Onsite

About The Position

Lakeside Foods is seeking a Service Desk Specialist to provide first-level technical support to internal and external users. The role is the primary point of contact for IT support requests, diagnosing and resolving technical issues while delivering customer service and a positive user experience. The position is based at the Owatonna, Minnesota facility, with occasional support at other Lakeside Foods facilities as needed.

Lakeside Foods is a family-owned company founded in 1887. It describes a culture centered on growth, innovation, collaboration, transparency, inclusion, and work-life balance, and offers opportunities to grow while contributing across its operations and communities.

Requirements

• High school diploma or equivalent.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Basic networking knowledge.
• Strong customer service and communication skills.
• Ability to troubleshoot and solve technical problems efficiently.
• Strong organizational and time-management skills.
• Ability to communicate effectively with users of varying technical skill levels.
• Self-motivated with a strong work ethic.
• Strong attention to detail and follow-through.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, team-oriented approach to supporting users.

Nice To Haves

• Associate degree in a computer-related field.
• Experience in a service desk, help desk, technical support, or customer support role.
• ITIL certification.

Responsibilities

• Serve as the first point of contact for technical support requests submitted by phone, email, chat, and the Service Desk portal.
• Troubleshoot and resolve hardware, software, and user access issues.
• Escalate issues requiring advanced technical support to the appropriate IT teams.
• Track, update, and resolve incidents and service requests through the ticketing system.
• Follow up with users to confirm resolution and satisfaction.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Create and update knowledge base articles and support documentation.
• Support employee onboarding and offboarding, including hardware and software setup.
• Assist with continuous improvement initiatives and special IT projects.
• Provide occasional support at Lakeside Foods facilities as needed.

Benefits

• Competitive pay based on experience.
• Affordable, market-leading medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid vacation and personal time.
• Paid training and professional development opportunities.
• Exposure to a wide range of technologies and systems.
• Growth opportunities within a stable, family-owned company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED