Service Desk Specialist
Canvas Health•Oakdale, MN
About The Position
The Service Desk Specialist provides staff support for issues submitted through the IT ticketing system. The role also helps maintain network uptime and supports network maintenance, upgrades, and oversight, including virtualization components, hardware, and storage. The position supports and enhances IT services across multiple sites and specializations, including hardware maintenance and upgrades, network troubleshooting, application support, IT policy enforcement, and delivery of customer service and security.
Requirements
- Associate's degree in computer science, or experience working in a helpdesk or technology support department with a proven track record of success in place of a degree.
- Strong customer service skills.
- At least 1 year of hands-on experience troubleshooting computers or servers.
Nice To Haves
- Certifications in A+, Network+, or related fields.
- Experience working with and/or delivering services to diverse populations.
- Experience working with Microsoft Server software, including Active Directory.
- Experience troubleshooting Microsoft Windows 10 and Microsoft Office.
- Experience working with a ticketing system.
- Experience with remote user support.
Responsibilities
- Respond to staff IT issues submitted through the issue ticket system.
- Assist with network uptime, maintenance, upgrades, and oversight.
- Support virtualization components, hardware, and storage.
- Maintain and upgrade hardware across multiple sites.
- Troubleshoot network-related issues and provide application support.
- Enforce IT policies.
- Maintain a high level of customer service and security.
Benefits
- Generous paid time off, including holidays and personal days.
- Wide-ranging healthcare coverage with options to fit individual needs.
- Flexible accounts for medical savings and expenses.
- Supportive services through the Employee Assistance Program.
- Access to exclusive discounts on entertainment, travel, dining, and more.
- Retirement savings plan with employer contributions.
- Recognition opportunities through performance-based awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
