Service Desk Specialist I, Technology Experience & Community

Boston University • Boston, MA

5d • $55,300 - $62,500 • Hybrid

About The Position

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Service Desk team member where you will serve as a primary point of contact for the Boston University community, providing first and second level technology support for 200+ IS&T-provided IT services while helping ensure a positive client experience. You will also assess client needs, troubleshoot personal computing applications, web support, courseware, account access, networked applications, and related resources. As part of Client Services & Support, you will report to the hiring manager and work directly with BU clients and IS&T service teams on campus, with semester-based rotating night, weekend, and/or holiday coverage and periodic opportunities to work from home.

Requirements

• Troubleshoot Windows and Mac operating systems, software, network issues, peripherals, mobile devices, and specialized applications.

Responsibilities

• Serve as a primary point of contact for the Boston University community by providing first and second level support for IS&T services across phone, in-person, and ticketing channels.
• Assess client needs, document incidents and requests accurately, and take appropriate action to resolve or route inquiries.
• Support personal computing applications, web and courseware services, account creation and support, networked applications, and other technology resources.
• Troubleshoot Windows and Mac operating systems, software, network issues, peripherals, mobile devices, and specialized applications.
• Learn and support new technologies quickly while working independently, in cross-functional teams, and with external vendors when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed