20175 - Service Desk Representative (IT Support)

Hyundai Autoever America•West Point, GA

11d•$21 - $28•Onsite

About The Position

Hyundai AutoEver America (HAEA), the IT powerhouse behind Hyundai Motor Corporation, is seeking a Service Desk Representative. HAEA provides cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. This role offers a global and collaborative environment where you will drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. HAEA understands that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Requirements

3-5 years experience in the IT field.
Basic understanding of networking.
Troubleshooting skills.
Microsoft office suite, Windows, Microsoft Exchange server.
Antivirus software.
Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
Ability to plan, organize, coordinate work assignments.
Ability to complete projects on time.
Ability to work well independently and in a team environment.
Ability to interact positively with internal and external customers.
Skill in the utilization of correct grammar, spelling, punctuation, and required formats.
Ability to multi-task.

Responsibilities

Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
Assess the nature of problems and resolve basic support issues.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
Log or record support tickets and/or cases.
Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner.
Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals.
Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned.
Open/Close and update incident history via ITSM, or other Helpdesk applications, as assigned.
Backup/Restore user profiles and data, in-compliance with assigned procedures.
Document, maintain, upgrade or replace hardware and software.
Adhere to naming standards and labeling of all assets.
Adhere to Customer Support standards and procedures to ensure priorities and goals are met.