IT Service Desk Support Specialist

RAYUS Radiology•St. Louis Park, MN

1d•$21 - $30

About The Position

RAYUS Radiology is seeking an IT Service Desk Support Specialist to provide first-line technical support for radiology and operations departments. The role assists end-users with technical issues involving radiology information systems (RIS), picture archiving and communication systems (PACS), and other medical imaging technologies. This is a full-time position working Monday through Friday, 11:00 a.m. to 7:30 p.m. CST, with occasional weekend shift coverage. Occasional travel between departments and travel between sites may be required; a reliable means of transportation is required.

Requirements

Associate's degree in information technology, computer science, or an applicable related field.
At least one year of experience in an end-user IT support role.
Occasional travel between departments may be necessary.
Travel between sites is required; a reliable means of transportation is required.

Nice To Haves

Experience in an end-user IT support role within a healthcare setting.
Two years of experience in an IT support role, preferably in a healthcare setting.
IT certifications, such as CompTIA A+.

Responsibilities

Serve as the initial point of contact for radiology staff experiencing hardware, software, and medical imaging system issues; provide timely solutions or escalate issues as needed.
Diagnose and resolve basic technical problems involving desktop PCs, mobile devices, and medical imaging equipment, using knowledge of RIS, PACS, and related systems.
Log and track support requests received through the phone queue or self-service portal in ServiceNow, documenting issues, resolutions, and user interactions.
Assist with installing, configuring, and maintaining desktop hardware, software, and peripheral devices, and help ensure systems are up to date and functioning properly.
Manage user access and permissions through systems such as Microsoft Active Directory; assist with password resets and account lockouts.
Develop and maintain user guides, FAQs, and knowledge base articles to empower end-users and reduce recurring issues.
Follow healthcare regulations such as HIPAA and established protocols to protect patient information and secure system access.
Collaborate with IT teams and other departments to resolve complex issues and improve system performance; participate in training sessions and meetings about system updates and best practices.